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Delivery & Returns Policy

Parcels are all expertly packed in a way which keeps your unique item safe and protected throughout its journey to your door.

Destinations and Services

Except for the most fragile or large items, everything ships worldwide.

In the UK, by default Royal Mail is used for smaller items and Parcelforce for larger parcels. If ordering from the Highlands or Islands, a supplement may be required for larger items.

Prices are automatically generated for postage in the cart.

International Shipping

Select your address in the cart and it will show you the price for that destination. If you are happy to wait longer for your order, feel free to send us a message and we may be able to find you a cheaper shipping option. Please select the ‘Request International Shipping Quote’ under the buying options and fill in the form, adding any enquiry beneath your address.

Any import fees or duties which may arise are the responsibility of the buyer.

In Europe, Royal Mail is used for smaller items and DPD for larger parcels.

To the rest of the World, Royal Mail is used for smaller items, and UPS or Parcelforce Worldwide for larger items.

To all locations alternative services may occasionally be used depending on the shape, size and weight of the item.

Expedited Delivery is available when requested by the buyer for an additional supplement; please message us from the link on the product page or the top of the homepage to ask for a paylink for a faster service along with the destination address.

Courier delivery for larger items

For larger pieces of furniture (sold within the UK only) a trusted door-to-door courier is used, with the price agreed with the buyer before booking. Courier costs are paid directly by the buyer to the courier on delivery. You may also book your own courier. Collection from central Cardiff is very welcome. Please contact us for collection details.

Our Packaging

All packaging is recycled or recyclable! From the cardboard box, brown paper packing tape and principle padding material for which we use corrugated cardboard sheets (which generally protects better than plastic bubble wrap anyway). Pre-used non-recyclable materials are occasionally utilised.

Please contact us should you have any questions.

Returns & Exchanges

Returns requested due to a change of mind or where dimensions listed or any faults detailed in the listing / photos were not noted by the buyer are available within 21 days of purchase will be refunded on return of the item in the same condition it left us in, but the buyer is responsible for both outward and return shipping costs. Please pack the item in the same packaging it arrived in. If this is not possible, please use the same type of packaging, using several centimetres of cardboard padding between the edges of the item and the surfaces of the box.

Except in the case of malfunction or damage occurring in transit, the buyer is responsible for the cost of returning an item for a refund. A full refund (item cost and shipping cost) will only be given in the case of malfunction or damage. You may be offered a partial refund which you may decline if the damage in transit was minor. You may be asked to send photos of any damage.

Exchanges are also available, once the difference between the two prices is settled either by the buyer or the seller (ourselves).